Jewelry shines FAQ
If you have other urgent questions that we were not able to resolve here, do not hesitate to send us an e-mail.
Products
¡100% guaranteed! All of our pieces are made of gold 14 carat and never bathed. For our collection badge, we use diamonds gray, black diamonds and opals. If you take care of, as we recommend, you'll enjoy forever.
Absolutely! We understand that you want to feel the quality of our jewelry. For this reason, we encourage you to come to our showroom, where you will have the opportunity to see and touch our entire collection in person.
Shipping
Good news! Our online store now offers free shipping with delivery from 3 to 5 days only to addresses within Spain, regardless of what you ask for.
If you live in Spain, if we will deliver the pieces to your home.
As soon as we receive your order, we will process for shipping. All orders placed after 12 p. m. (Pacific time) will be processed the next day. Our courier POST will pick you up and put you on the path to give it to you. You will receive an email with the tracking number as soon as it is on the way.
Don't worry! Sometimes, the update of the status of your shipment it takes a couple of days. Write to us at info@joyeriabrilla.com and we will inform you where is your package.
I hate it when that happens. But don't worry! We will correct it if your purchase has not been sent yet. Write to us at info@joyeriabrilla.com
Products
Each piece already has a lot of information on its product page, however if you need to know more, write to us at: info@joyeriabrilla.com.
Returns and Changes
We regret that it has not worked. You can return your parts without use within 10 days of receipt. Simply send us an e-mail to info@joyeriabrilla.com.
To be able to return your parts, make sure they are in their original packaging and in perfect condition, to have proof of purchase and receipt of the shipping label. We reserve the right to refuse returns that do not comply with the criteria.
We will refund the full amount to your original payment method. However, please note that we will not refund shipping costs.
If you have any other questions about the return of their parts or have any questions, write to us at info@joyeriabrilla.com.
Refunds will take between 5 and 10 working days to appear on your account statement.
Oh, no! Sorry about that. We will fix it. Please send us an e-mail to: info@joyeriabrilla.com.
Billing
We accept Visa, Mastercard and American Express
Your credit card will be charged as soon as your order is accepted and processed.
Don't worry, happens to all of us. Check the following:
Check that your card is not expired.
Verifies that the billing information of your credit card details are correct, including billing address and the security code (that is to say, that referred you to pay).
Call the issuer of your credit card; it may have blocked the payment.
Orders
Send us an e-mail to info@joyeriabrilla.com and we will update your order as soon as possible.
You can check the status of your order at any time on your My Account page. This page is updated as soon as possible in two stages: first, when the charge to your credit card and, again, when the product is shipped.
We only accept a promotional code at the same time. We are sure that there will be other opportunities to use your promo code in the future.
